Klaus, a Tallinn, Estonia-based AI-powered platform aimed at putting an end to poor customer service, raised €12 million in Series A equity funding.
The round was led by Acton Capital, with participation from previous investors Icebreaker, Creandum, and Global Founders Capital.
The new round of funding will allow Klaus to focus more on product and engineering teams while also expanding into sales and marketing.
Martin Kõiva, Co-founder and CEO of Klaus, stated: “The Series A funding means we can now scale our growth to the next level. To do that, we are seeking the best sales and marketing talent as well as adding to our team of PhD’d, data-science aces. As we hope to almost double our team in the next six months, we are excited that we have the resources to really find the best people.”
Klaus has attracted global enterprise customers, including household names like Glovo, SoundCloud, and Epic Games.
Company: Qualitista OÜ
Round: Series A
Funding Month: September 2022
Lead Investors: Acton Capital
Company Website: https://www.klausapp.com/
Software Category: Customer Service Quality Management Platform
About the Company: Founded by co-founders Martin Kõiva and Kair Käsper in response to a pain point they encountered while working together at Pipedrive, a leading CRM startup, Klaus is a quality management platform for support teams, integrates with the help desk, and is good for improving the quality of answers and onboarding new agents. Klaus’ user interface is highly customizable, industry-agnostic, and delivered via a cloud-based SaaS model. The software supports all of the popular contact center platforms, including Zendesk, Salesforce, and Intercom. It collects every text and audio customer interaction, considers dozens of potentially problematic factors, and identifies all outlier conversations that require further investigation.