Gorgias, a San Francisco, CA-based customer support platform built for e-commerce companies, announced that it raised $30 million in Series C funding at a $710 million valuation.
The round was led by Alex Bangash from Transpose Platform and Bram Sugarman from Shopify, with participation from insider Jason Lemkin from SaaStr, Rajeev Dham from Sapphire Ventures, CRV, and Alven.
Gorgias financing will be used to expand its Automation Add-on suite and create an Income Add-on equivalent, both of which will allow merchants to spend more time earning revenue through their customer experience.
The Series C funding will help Gorgias achieve its goal of assisting e-commerce retailers in driving revenue growth by enhancing customer experience, retention, and conversion rates. Gorgias is excited to focus further on the vast potential of CX-driven revenue with this round.
Company: Gorgias Inc.
Round: Series C
Funding Month: Aug 2022
Lead Investors: Alex Bangash and Bram Sugarman
Additional Investors: Jason Lemkin, Rajeev Dham, CRV, and Alven
Company Website: https://www.gorgias.com/
Software Category: Customer Support Helpdesk Software
About the Company: Gorgias, founded in 2015 by Romain Lapeyre and Alex Plugaru, is an all-in-one customer care helpdesk software created exclusively for Ecommerce shops. Gorgias creates a multi-channel helpdesk that is integrated with e-commerce merchants' back-office, allowing merchants to handle all of their support from a single location. It ties together all company apps and communication channels to give support workers a uniform view of their customers. It configures automated responses to frequent client queries. Gorgias assists retailers in leveraging support to enhance sales. Currently, collaborate with over 10,000 online stores, including Princess Polly, Steve Madden, Olipop, and Marine Layer, that offer products through Shopify, BigCommerce, and Adobe Commerce. Gorgias now employs 245 people across offices in San Francisco, Paris, Toronto, New York City, Sydney, Belgrade, and others.