Glia, a New York-based that builds AI-based CRM solutions for agents to converse with customers across multiple mediums (including video, voice, messaging, email and chatbots), closed a new round of funding, a Series D of $45 million that catapults the company’s valuation to over $1 billion.
Insight Partners led the round, with Wildcat Capital Management and a new strategic backer, the unified business communications giant RingCentral, also participating.
The additional capital will be heavily allocated toward research and development, adding fuel to our longstanding commitment to ongoing innovation in Digital Customer Service (DCS).
Further, the increased capital will aid in the acceleration of our geographic footprint as we continue to deliver the benefits of DCS to financial institutions globally.
Company: Glia Technologies Inc.
Round: Series D
Funding Month: March 2022
Lead Investors: Insight Partners
Additional Investors: Wildcat Capital Management and RingCentral
Company Website: https://www.glia.com/
Software Category: AI-based CRM solutions
About the Company: Founded in 2012, Glia enables companies to deliver an in-person customer experience online. With a single line of code, companies can identify and engage their highest-value web visitors through video, voice, chat, and CoBrowsing to increase online conversions and improve customer support. Glia has partnered with over 250 banks, credit unions, insurance companies, and other financial institutions worldwide to improve the customer experience and drive business results. Named both a Deloitte Technology Fast 500™ company and a Great Place to Work (with a 97% employee satisfaction rating) for the second year in a row, Glia continues to achieve broad industry recognition and customer service thought leadership including publishing the definitive book on DCS with Wiley.
Source: https://go.glia.com/Glia-Announces-Additional-Funding.html?_ga=2.13337655.1049728708.1647915319-923563202.1647915319 https://techcrunch.com/2022/03/21/glia-raises-45m-at-a-1b-valuation-for-an-ai-based-crm-that-lets-agents-get-hands-on-to-help/