Gladly Raises $55 Million in Funding  

by Kay Aloha Villamor

Gladly, a San Francisco, CA-based customer service platform built around people, not tickets, announced that it secured $55 million in funding.

The round was from Riverwood Capital, a global investor in high-growth technology companies, with participation from existing investors including Greylock, GGV, NEA, and Glynn Partners.

The investment will be used to further support the innovation of Gladly’s people-centered customer service platform, used to assist commerce brands in moving from the transaction era to the loyalty era.

This announcement comes on the heels of a monumental year for Gladly, with reported 100% YoY growth. It also has over 100 new customers signed this year, including some of the world’s most loved brands like Athletic Greens, Bombas, FTD, Jenni Kayne, Shake Shack, Select Blinds, and more.

“Our vision at Gladly has always been to change how customer service is done, and this new funding will position our team to continue delivering on this goal,” said Joseph Ansanelli, CEO of Gladly. “Our new partnership with Riverwood Capital will enable us to continue investing in innovation and growth to move customer service beyond cases and tickets to a more personalized experience, creating customer loyalty – all leading to an improved bottom line for commerce brands.”

Gladly’s platform is built around people, not tickets, which gives the company and its customers an immediate advantage when it comes to customer service that creates customer loyalty.

Company: Gladly Software, Inc.

Raised: $55.0M

Round: Unknown 

Funding Month: December 2022

Lead Investors: Riverwood Capital

Additional Investors: Greylock, GGV, NEA, and Glynn Partners

Company Website:

Software Category: Help Desk Software

About the Company: Founded in 2014 and based in San Francisco, California, Gladly is a customer service platform built around people, not tickets. Its platform helps commerce brands understand who their customer is and matches them to the right agent. The platform consolidates all customer requests into one lifelong conversation stream, regardless of channels, which are built-in natively, so agents don’t have to switch channels or deal with duplicate issues. Gladly is designed with people at the center and uniquely enables a single, lifelong customer conversation from voice to modern messaging.  


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