Frame AI, a New York-based AI-driven platform for customer intelligence, announced that it raised $7.6 million in funding to accelerate growth.
The oversubscribed round was led by existing investors G20 Ventures, with participation from FirstMark and Greycroft, Velvet Sea Ventures, ValueStream Ventures, and strategic investors Twilio ($TWLO) and LiveRamp ($RAMP).
The funds will be used to expand sales and deepen Frame’s differentiated capabilities in combining natural language and event data to better understand customer journeys.
“Customer relationships are any company’s most valuable asset, but making sense of them becomes exponentially more difficult as we access wider and wider audiences more frequently,” says George Davis, CEO of Frame AI. “Our new funding, partnerships, and team members will help Frame AI in its mission to make data from customer operations help every part of the enterprise run more efficiently.”
The new product from Frame AI, Dynamic Cost AttributionTM, which combines budget data with AI analysis of support communication and lifecycle events to identify operational cost drivers, is the driving force behind the round's accelerating growth curve that is approaching 3x YoY.
Company: Frame Technology, Inc.
Funding Month: November 2022
Lead Investors: G20 Ventures
Additional Investors: FirstMark, Greycroft, Velvet Sea Ventures, ValueStream Ventures, Twilio ($TWLO) and LiveRamp
Company Website: https://frame.ai/
Software Category: AI-driven Customer Intelligence
About the Company: Frame AI is a next-generation customer intelligence system that uses AI to estimate costs and predict revenue outcomes associated with complex customer interactions. By consolidating and enriching data across the helpdesk, call center, CRM, and other channels, the company helps support, product, and revenue leaders reduce costs and improve outcomes from their existing customer operations. Frame is based in New York City and is hiring both locally and remotely across multiple functions to accelerate its growth.