EvaluAgent, a Middlesbrough, England-based contact center quality assurance and performance improvement software, raised $20 million in a Series A funding round from PeakSpan Capital.
With this investment, Phil Dur, Co-Founder and Managing Partner at PeakSpan will join EvaluAgent’s board of directors.
The company will leverage the funding to enhance its QA + WEM products, recruit top-tier talent to expand its fully-remote team and provide support to customers in new and existing geographic markets.
EvaluAgent's platform offers a range of features that enable organizations worldwide to evaluate customer interactions across various channels. The platform also provides coaching, training, and motivation tools to help agents consistently deliver outstanding customer experiences.
With the latest funding, EvaluAgent aims to further leverage artificial intelligence (AI) to automate workflows and enhance its software offerings. Its customer base includes Fortune 500 enterprises, mid-market business process outsourcers, and growing tech companies.
CEO of EvaluAgent, Jaime Scott noted, “With our first institutional funding round complete, we now have the resource to execute on our growth ambitions to bring additional product – including AI-powered capabilities – to market, to deepen our strategic partnership network, and expand more widely around the globe.”
Company: SocialRel8 Ltd.
Round: Series A
Funding Month: June 2023
Lead Investors: PeakSpan Capital
Company Website: https://www.evaluagent.com/
Software Category: Call Center Software
About the Company: EvaluAgent is a Quality Assurance (QA) and Performance Improvement platform that helps Contact Center Agents have better conversations with customers. EvaluAgent’s Smart Quality software blends AI with the best bits of traditional QA to improve the efficiency and effectiveness of Quality Assurance teams. Automating admin and streamlining workflows, this smarter approach empowers teams to evaluate more interactions, quickly identify areas for improvement, and hold meaningful coaching conversations on a single platform. The company is well-placed to help Contact Centers of all sizes transform their approach to Quality Assurance for the good of their agents, their customers, and their wallets.