Cresta, a San Francisco, CA-based leader in real-time intelligence for contact centers, announced the closing of its $80 million Series C financing round, giving the company a $1.6 billion post-money valuation, quadrupling its value in a year.
The round was led by Tiger Global, with Genesys, Five9, J.P. Morgan, CarMax, and Zoom also investing, demonstrating their belief that Cresta can help deliver superior customer experiences.
Previous investors Sequoia Capital, Greylock Partners, Andreessen Horowitz, and Porsche also participated.
Company: Cresta Intelligence Inc.
Round: Series C
Funding Month: March 2022
Lead Investors: Tiger Global
Additional Investors: Genesys, Five9, J.P. Morgan, CarMax, Zoom, Sequoia Capital, Greylock Partners, Andreessen Horowitz, and Porsche
Company Website: https://cresta.com/
Software Category: AI-driven assistance and coaching
About the Company: Cresta was founded to use AI to help people learn high-value skills and by doing so, make business radically more productive. Cresta’s team of world-renowned AI thought leaders, industry experts, and top-tier investors lean on experience from scaling companies like Google, Facebook, and Open AI on our march towards helping professionals become Experts on Day One. Cresta real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifying them with real-time assistance and coaching. Cresta has been recognized as a leader in Artificial Intelligence and winner of the CX Award for Most Innovative Product and Intelligent Applications Top 40 award.