Coco, a Tokyo, Japan-based AI customer service platform for retail stores, has raised approximately ¥300 million in Series A funding, bringing its total funding to over ¥600 million.
Investors
First Light Capital, Cybozu Inc., FreakOut Holdings, Minnano Market, Sagin Capital & Consulting, and Sagin Capital Partners, and seven individual investors, including Daichi Hiroki, Akinori Harada, Toshiya Kimura, Hirofumi Nakagawa, and Takuya Yamamoto, backed the round.
Coco Use of Funds
The company will use the funds to enhance its AI-powered platform “coco”, expand its nationwide sales and customer success teams, strengthen distributor partnerships, and accelerate the integration of generative AI into its services.
About Coco
Led by CEO Shunsuke Takahashi, Coco is a technology company that provides an AI customer service platform for retail stores, designed to create “Region No. 1” stores. Its platform, coco, acts as an AI sales assistant that operates 24/7 to support retail customer service operations. It integrates communication channels like LINE, SMS, and email into a single system. Headquartered in Shibuya, Tokyo, Coco’s mission is to make customer-centricity the norm. The company serves over 3,000 client stores across industries, including automotive, renovation, weddings, funerals, and healthcare.
Funding Details
Company: Coco Co., Ltd.
Raised: ¥300.0M
Round: Series A
Funding Date: October 2025
Lead Investor: First Light Capital Co., Ltd.
Additional Investors: Cybozu Inc., FreakOut Holdings Inc., Minnano Market Inc., Sagin Capital & Consulting Inc., Sagin Capital Partners Inc., Daichi Hiroki, Akinori Harada, Toshiya Kimura, Hirofumi Nakagawa, Takuya Yamamoto
Company Website: https://thecoco.jp/
Software Category: AI Customer Service / RetailTech / SaaS
Source: https://prtimes.jp/main/html/rd/p/000000034.000029233.html