Chattermill, a London-based company that uses cutting-edge artificial intelligence to analyze customer feedback across customer touchpoints for organizations to harness customer insights at scale, and boost customer loyalty and brand advocacy, raised $26 million in Series B funding.
The round was led by Beringea, with participation from previous investors DN Capital, Ventech, Runa Capital, btov Partners, SVB, and new investors Blossom Street Ventures.
Chattermill will use the funding to support its continued organic expansion in the US and Europe and its growing partner network worldwide and will also use the funds to meet its vision to be the first true Unified Customer Intelligence Platform.
Mikhail Dubov, CEO & Co-Founder of Chattermill, said, “Building a customer experience strategy for large businesses is incredibly difficult, and it must be data-driven. Today, CX plays a huge part in any business’s success—especially in these challenging economic times. We believe there is no other technology that can provide the level of efficiency and insight needed for CX teams to succeed—this is why we are trusted by major brands like Amazon and Uber. Our goal is that our AI is able to analyze over a billion pieces of customer feedback for our clients.”
Chattermill growing its team and is hiring across Engineering, Data, and Commercial functions. Companies such as Amazon, Uber, H&M, and Zappos used its platform.
Company: Chattermill Analytics Limited
Round: Series B
Funding Month: December 2022
Lead Investors: Beringea
Additional Investors: DN Capital, Ventech, Runa Capital, btov Partners, SVB, and new investors Blossom Street Ventures
Company Website: https://www.chattermill.com/
Software Category: Customer Insight and Analytics platform
About the Company: Founded in 2015 by Mikhail Dubov and Dmitry Isupov, Chattermill is a customer insight and analytics platform. Chattermill’s Unified Customer Intelligence Platform unifies and analyzes customer feedback, support, and conversation data to give you the actionable intelligence you need to deliver retention-driving customer experiences. Chattermill enables businesses to unify their customer feedback reviews, support tickets, conversations, and social media data using AI to deliver insights that help businesses deliver loyalty- and retention-driving customer experiences. It analyzes millions of interactions between a company and its customers, from feedback data to social media. Chattermill has grown to an 80-person team, with 29 female employees. The team comes from 22 nationalities worldwide, working from 16 countries.