Capacity, a St. Louis, Missouri–based unified CX automation platform, has received a strategic investment.
Investors
The investment was made personally by Kathy Ireland, Chair, CEO, and Chief Designer of Kathy Ireland Brands, one of the largest woman-owned licensing companies. Founded in 1993, the company operates on a solution-based licensing model, lending its brand to expert manufacturers in categories such as home furnishings, fashion, wellness, and fintech.
Capacity Use of Funds
The company will use the funds to support its continued innovation and expansion of its unified AI-powered CX automation platform for enterprise operations.
About Capacity
Led by CEO David Karandish, Capacity is an all-in-one, AI-powered support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls. Founded in 2017, more than 20,000 companies across industries use it for external customer support and internal employee enablement. Today, Capacity offers support over web, SMS, email, voice, social, Slack, MS Teams, help desks, and more. Headquartered in St. Louis, Missouri, Capacity's mission is to automate support for teams and customers using AI to enable faster, smarter, and more impactful interactions.
Funding Details
Company: Capacity
Raised: Undisclosed
Round: Strategic Investment
Funding Date: March 2026
Investor: Kathy Ireland
Company Website: https://capacity.com/
Software Category: AI / CX Automation / Support Automation
Source: https://www.prnewswire.com/news-releases/global-entrepreneur-kathy-ireland-announces-strategic-investment-in-ai-support-automation-leader-capacity-302709486.html