Balto, the #1 Real-Time Guidance Platform for contact centers, has announced the completion of a $37.5 million Series B funding round. The funding is led by Stripes and joined by RingCentral Ventures.
Existing investors that participated include Sierra Ventures, TIA Ventures, OCA Ventures, Stage Venture Partners, SaaS Venture Capital, Sandalphon Capital, Cultivation Capital, and Atreides Management.
With this round of funding, Balto is doubling down on closing the execution gap by providing contact centers with a way to improve conversations as they're happening.
Company: Balto Software, Inc.
Raised: $37.5M
Round: Series B
Funding Month: August 2021
Lead Investors: Stripes and RingCentral Ventures
Additional Investors: Sierra Ventures, TIA Ventures, OCA Ventures, Stage Venture Partners, SaaS Venture Capital, Sandalphon Capital, Cultivation Capital, and Atreides Management
Company Website: https://balto.ai/
Software Category: Real-Time Guidance Platform
About the Company: Balto is the #1 Real-Time Guidance Platform for contact centers. Balto is centered around a simple truth: Better conversations make more money. Powered by AI, Balto scales best practices to agents with the push of a button and gives immediate insight into what's working and what's not. Founded in 2017 and based in St. Louis, Missouri, Balto has guided over 75 million conversations around the world.
Source: https://www.prnewswire.com/news-releases/balto-raises-37-5m-pushes-to-close-execution-gap-for-contact-centers-301358544.html